Digital Transformation

This article is going to be about, the need for Councils to be digitally transformed and the way this can
prove to be cost cutting as there are big challenges ahead for vital services. As Councils are Public
Service providers it is important for them to have Digital friendly technology, for different portable
Digital Devices, such as Laptops, Tablets, Smart Phones, etc.
Digital Technology will soon be used for customer self-service.”
It is very important that young people in particular, know how to drive the council forward and learn
about different aspects of Digital Technology – without it, it could be very difficult indeed to find a
career you want to fit into as most job vacancies are advertised online, as people who are able to apply
online, are more digitally aware of what is out there. Digital Technology brings people together and
allows, businesses and communities to flourish, plus it is helping organizations become more modern
and have more efficient service and voice through a wide area. Digital Transformation will offer
Innovation, Modern, and Accessible content. Need for Councils to stay inline with Digital Technology
Out-of-date software needs to be constantly updated. There will be new IT equipment needed and
software tools. This will be needed for over 2000 members of staff.
It is important that councils’ websites are optimized for different devices, plus it must be aimed at
improving customer satisfaction. It is important that more people are able to use the digital service and
it is accessible to everyone, including those with disabilities. Digital technology can allow for an
automated switchboard for telephone calls. Councils need to improve mobile working for employees
working out in the community. There need to be modern, secure, flexible payment solutions for our
customers.